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Dermatology Associates
Home / Patient Tools / FAQs


How do I have my medical records sent to another practice?

To release records to a specialist or another practice, we need your written permission. We have forms in the office available for that purpose. The process of transferring records is time-consuming and requires approximately two weeks for completion.

How do I obtain a prescription refill?

If you need a refill of a current prescription, contact your pharmacy before your supply runs out. Allow one business day for any medication refill. Click here for more information on prescriptions.

On which holidays is your office closed?

Our office is closed on New Year's Day, Good Friday, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving, and Christmas.

Do I need a referral prior to scheduling an appointment with a dermatologist?

Your health insurance plan dictates whether you need to obtain a referral from your primary care physician before scheduling an appointment at our office. To determine whether you first need a referral, consult the terms of your insurance plan. This information is usually listed on your insurance card or can be obtained by calling your insurance company.

When can I expect notification of my lab results?

You should receive notification of lab or pathology results by telephone within two weeks of your test. If your results require immediate notification, we will contact you. If you have not received your results within two weeks, you may call our office.

What if I have a question after hours?

Our after-hours phone system is focused on addressing urgent health problems. Questions about prescription refills, appointments, billing, and other questions of a non-urgent nature cannot be answered after-hours. For these types of questions, call our office during our normal hours of operation.



Monday to Thursday
8 a.m. to 5 p.m.
8 a.m. to noon